It’s Cookie Time! And this year, The Girl Scout Cookie Program has gone digital—going beyond the booth and offering more ways to buy cookies and support girls’ learning than ever before.
We know that some of you have experienced issues with COCO (the digital tools supported by our baker, ABC) over the past several days, and we apologize for the difficulties. ABC Bakers is working to fix the problems and we are in contact with ABC’s technology team to make sure COCO is ready for our Girl Scouts to take full advantage of all its tools.
Before you log in to COCO (either again or for the very first time), it is important to understand the tools, their differences, and how you can access them with your Girl Scout. We have outlined some of those tools below.
If you had previously signed up for COCO, the username and password you provided should be working now. If you sent e-cards, be sure to check under the “online marketing” tab and then view “emails sent.” If you see emails sent in that tab, your emails were delivered successfully. If you do not see this, you will need to re-enter email addresses and re-send your e-cards.
Before you start, we have also determined that there is some misunderstanding between sending a secure-site link to a customer for purchase of cookies and delivery to their home (digital cookies) and sending an e-card to a customer, having them promise an order and not pay in advance (these cookies should be ordered with your troop leader, and then delivered with money collected by the Girl Scout in February.)
All these steps are outlined below. Thank you again for your patience and the support you are giving your Girl Scout as she runs her cookie business!
Logging Into COCO COMMAND
Some helpful tips for logging in, either again or for the first time:
- If for some reason you cannot log in with an existing username or password, do not reset your account. Contact firstname.lastname@example.org. We will work with ABC to establish a new username and password for you.
- If you are establishing accounts for multiple Girl Scouts requiring a parent email, the profile and parent email address must be unique for each girl.
- Username should be alpha and numeric, do not use symbols.
- Username and passwords are case sensitive.
- If you are viewing multiple Girl Scouts’ accounts, you must clear your cache (history) between viewings.
Market Promise Orders from Family and Friends
If you want to send an email to your local friends and family reminding them of the Girl Scout Cookie Program through COCO Command at www.abcsmartcookies.com, you can do this using your laptop, PC, or tablet / smart phone by downloading COCO Mobile from your app store.
The Girl Scout will load email addresses and send an e-card to potential customers. The customer will see a digital order card and select what he or she would like. The customer will not be asked to pay (this is a promise order).
Once that promise order is made, the Girl Scout will log into COCO Command and select her “view order” tab under online marketing tools. She will see the pending order(s) that need to be placed.
Remember, these online promise orders need to be given to the troop leader by the order-taking deadline. Your Girl Scout will need to deliver to and receive payment from the customer when the cookies arrive.
COCO Direct is sending a link to customers to purchase cookies and ship directly to their home. In order to use this tool, you must use your PC or laptop only to register at COCO Command. Visit www.abcsmartcookies.com to get started. Please remember to use Internet Explorer 8 or higher, Chrome, or Firefox as your browser. You can find ABC Baker training videos on our website that can help you register for COCO.
This tool, only accessed and used with your PC or laptop, will send a purchase link to family and friends who live out of town and wish to have cookies delivered to them. Remember, the customer will be charged shipping, and there are limits on what he or she can order.
Your Girl Scout will receive credit for these direct orders, but the tracking is done behind the scenes. Our staff will be uploading these orders directly into the troop’s SNAP account on a weekly basis, at minimum.
None of these orders need to be given to or recorded by your troop leader. The processing and delivery of COCO Direct cookie orders are handled by ABC, and are shipped directly from the ABC warehouse to the customer.
Hopefully your Girl Scout had a great planning meeting with her troop and you heard all you need to know about the program at your parent meeting. If your troop has not had a parent meeting, no worries! If your Girl Scout is registered and you have filled out a permission slip for the Cookie Program you’re welcome to get started now. Girls are required to be registered and have a permission slip on file before they participate–so reach out to your troop leader or cookie manager for more information. Initial cookie orders are due to your troop cookie coordinator on January 21, 2015.
Thank you again for your support and patience! We will keep you updated on any additional bugs and fixes with COCO. We are here to support you, please contact us at email@example.com for any additional assistance.